+373 767 92 711
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+373 767 92 711
Call the number Write to Whatsapp Write to Viber Write to Telegram

Privacy Policy

Last updated: 2 September 2026

This policy explains what personal data we collect through the alidensia.com website, for what purposes we use it, whom we share it with, how long we keep it and what rights you have. It is drawn up in accordance with Law no. 195/2024 on the protection of personal data of the Republic of Moldova, in force since 23 August 2026.

Law no. 195/2024 transposes into the legislation of the Republic of Moldova the provisions of Regulation (EU) 2016/679 on the protection of personal data (GDPR), so the level of protection provided corresponds to European standards.

1. Who processes the data

The controller of personal data is:

  • Name: S.R.L. Alidensia
  • IDNO: 1022603000194
  • Registered address: mun. Cahul, str. Ștefan cel Mare 42/39, Republic of Moldova
  • E-mail: info@alidensia.com
  • Phone: +373 767 92 711

Requests concerning personal data are handled by the administrator of the company, at info@alidensia.com.

2. What data we process, for what purpose and on what legal basis

We process only the data necessary for the purposes set out below. We do not collect data “just in case”.

Receiving and examining enquiries sent through the form on the website, and communication prior to entering into a contract
Data: name, e-mail address, phone number, content of the message, the page the form was sent from and the language of the site.
Legal basis: art. 6(1)(b) — steps taken at your request prior to entering into a contract; art. 6(1)(f) — our legitimate interest in responding to enquiries we receive.

Protecting the form against automated submissions (spam)
Data: IP address, information about your device and browser, and the way you interact with the page — collected by Google's reCAPTCHA service.
Legal basis: art. 6(1)(f) — our legitimate interest in protecting the form from abuse.

Operation and security of the website
Data: IP address, date and time of access, page requested, browser and operating system type.
Legal basis: art. 6(1)(f) — our legitimate interest in keeping the site working and protected against attacks.

Correct display of fonts on the pages
Data: IP address, browser information and the page address — sent to the Google Fonts service when a font is loaded.
Legal basis: art. 6(1)(f) — our legitimate interest in displaying the site correctly.

Measuring traffic, analysing how the site is used and improving it
Data: online identifiers from cookies, IP address (not stored in full), pages visited, source of the visit, device type.
Legal basis: art. 6(1)(a) — your consent, given through the cookie banner.

Providing the data marked as mandatory in the form is necessary for us to act on your enquiry. Without it we cannot process your request. All other data is optional.

3. Whom we share the data with

We do not sell your data. We share it only to the extent necessary, with the following categories of recipients:

  • the provider of website hosting services;
  • the provider of the e-mail service through which we receive and handle enquiries;
  • providers of web analytics services, only if you have given consent through the cookie banner;
  • the provider of the form spam-protection service;
  • public authorities and courts, where this is provided for by law.

The list is given by category of recipient. You may at any time ask us, at info@alidensia.com, for information about the specific providers processing your data at the time of the request.

Providers who process personal data on our behalf do so on the basis of terms of use containing data protection obligations in accordance with art. 28 of Law no. 195/2024, and are required to process the data solely according to our instructions.

4. Transfer of data outside the Republic of Moldova

The servers hosting the website are located in Estonia, a member state of the European Union. No additional safeguards are required for this transfer.

Some of the services are provided by companies located in states for which no decision on an adequate level of protection exists. The legal grounds for these transfers differ, so we name them separately.

Google LLC (United States of America) — analytics, form protection and fonts. The transfer takes place under art. 46(2)(c) of Law no. 195/2024: the standard data protection clauses adopted by the European Commission and included in Google's terms, which we have accepted.

Yandex Metrica — analytics. The standard clauses are not applicable here: the data processing agreement that contains them covers only customers established in the European Economic Area, Switzerland and the United Kingdom. The transfer therefore takes place solely under art. 49(1)(a) of Law no. 195/2024 — your explicit consent, given through the cookie banner. Before you consent you should know the risks: there is no decision on an adequate level of protection, there are no additional contractual safeguards, the authorities of the receiving state may gain access to the transferred data, and exercising your rights there is harder than in the Republic of Moldova. You may withhold this consent or withdraw it at any time via “Cookie settings” in the footer — it does not affect your use of the site in any way.

The Yandex Metrica counter is configured for restricted collection: the IP address is not stored in full and the recording of on-page actions (Webvisor) is switched off.

You can obtain a copy of the safeguards applied to transfers to Google, and information about the specific providers, by writing to info@alidensia.com.

5. How long we keep the data

We keep data only for as long as necessary for the purpose for which it was collected:

  • form messages in the website database — 24 months from the last communication, after which they are deleted automatically;
  • correspondence about an enquiry, in our working mailbox — for as long as the exchange continues and thereafter for the period needed to settle any claims; for commissioned projects — within the periods provided by accounting and tax legislation;
  • server technical logs — 30 days;
  • web analytics data held by the providers — as configured in each service: 14 months at user level in Google Analytics, and in Yandex Metrica under that service's own rules;
  • cookies — for the periods indicated in section 9.

6. Your rights

As a data subject you have the following rights, provided by art. 15–22 of Law no. 195/2024:

  • the right of access — to find out whether we process data about you and to receive a copy of it;
  • the right to rectification — to have inaccurate data corrected or incomplete data completed;
  • the right to erasure (the “right to be forgotten”);
  • the right to restriction of processing;
  • the right to data portability — to receive the data in a structured, commonly used and machine-readable format;
  • the right to object — to object to processing based on legitimate interest;
  • the right to withdraw consent at any time, where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out beforehand;
  • the right not to be subject to a decision based solely on automated processing, including profiling.

How to exercise your rights

Write to us at info@alidensia.com or at mun. Cahul, str. Ștefan cel Mare 42/39. We reply within one month at the latest of receiving the request. If the request is complex, or if we receive several requests, the period may be extended by a further two months, in which case we will inform you within the first month (art. 12(3)).

Exercising your rights is free of charge. If we have reasonable doubts about your identity, we may ask for additional information to confirm it.

7. Automated decisions and profiling

We do not take automated decisions producing legal effects concerning you or similarly significantly affecting you, and we do not carry out profiling for such purposes.

8. Complaints

If you believe we have infringed your rights, please write to us first at info@alidensia.com — in most cases the matter is resolved directly and quickly.

You also have the right to lodge a complaint with the supervisory authority:

You also have the right to go directly to court (art. 74) and to claim compensation for the damage suffered (art. 76).

9. Cookies and similar technologies

Cookies are small files that the website stores on your device. We use them under art. 72 of the Law on electronic communications no. 241/2007 and Law no. 195/2024.

9.1. Strictly necessary cookies

These ensure the basic operation of the site: keeping the session, protecting the form, remembering the language you chose, adapting the page to your device type and storing your cookie choices. Without them the site cannot work properly, so they are used without consent, under art. 72(6) of Law no. 241/2007.

9.2. Optional cookies

These are activated only after you give your consent through the banner shown on your first visit. Until then the corresponding scripts are not loaded.

Analytics and statistics
What we use them for: to understand how many visitors we have, which pages are read and where visitors come from, in order to improve the site.
Providers: Google Analytics 4 (Google LLC), Yandex Metrica.
Duration: up to 2 years (Google), up to 1 year (Yandex Metrica).

9.3. How to change your decision

You can change your mind at any time: click “Cookie settings” in the footer of any page. Withdrawing consent is as easy as giving it (art. 7(3) of Law no. 195/2024) and does not affect the lawfulness of processing carried out until then.

You can also delete or block cookies in your browser settings. Please note that blocking strictly necessary cookies may affect how the site works.

10. Form protection (reCAPTCHA)

The form on the site is protected against automated submissions by Google's reCAPTCHA service. The service analyses how the page is used in order to distinguish a person from an automated program.

For this purpose Google receives your IP address, information about your device and browser, and data about your interaction with the page. The basis for the processing is art. 6(1)(f) — our legitimate interest in protecting the form from abuse. Without this protection the form would become unusable because of automated messages.

reCAPTCHA is activated only when you open the form. If you do not open it, the service is not loaded and Google receives no data about your visit.

The transfer of data to Google takes place under art. 46(2)(c) of Law no. 195/2024, on the basis of standard data protection clauses. Google's terms are available in its Privacy Policy and Terms of Service.

11. Data security

We apply technical and organisational measures appropriate to the risk, in accordance with art. 32 of Law no. 195/2024: encrypted HTTPS connection, access to form data limited to the administrator of the company, two-factor authentication on the accounts holding the analytics tools, timely updates of the site platform and regular backups.

No system offers absolute security. If a personal data breach occurs that is likely to result in a high risk to your rights, we will inform you without undue delay, in accordance with art. 34.

12. Children's data

The site is not addressed to children. Where processing is based on consent, that consent is valid if the person is at least 14 years old; below that age the consent of the legal representative is required (art. 8 of Law no. 195/2024).

13. Our social media pages

We run pages on Facebook, Instagram and LinkedIn. When you interact with these pages, your data is also processed by those platforms under their own policies, over which we have no control. As regards page statistics, we are joint controllers with the platform within the meaning of art. 26 of Law no. 195/2024. We recommend that you review the privacy settings of your account on the relevant platform.

The site contains no social media widgets — only ordinary links to our pages. Simply viewing the site does not send data to those platforms.

14. Links to other websites

The site may contain links to websites operated by third parties. We are not responsible for their content or privacy policies.

15. Changes to this policy

We may update this policy when the purposes of processing, the services used on the site or legal requirements change. The version in force is always published on this page, and the date of the last update is shown at the beginning of the document. If the changes are significant, we will inform you separately.